Wlixarunzik

Return Policy

Last updated:

1. Overview

At Wlixarunzik, we want you to be completely satisfied with your purchase of VitaBalance. This Return Policy outlines the conditions under which you may return products and receive a refund. Please read this policy carefully before making a purchase.

2. Company Information

  • Company Name: Wlixarunzik
  • Address: 244 5th Ave, Suite 200, New York, NY 10001, US
  • Email: notify-us@wlixarunzik.world
  • Website: https://wlixarunzik.world

3. Return Eligibility

3.1 Timeframe

You may request a return within 30 days of receiving your order. The return period begins on the date of delivery as indicated by the shipping carrier's tracking information.

3.2 Eligible Products

To be eligible for a return, products must meet the following conditions:

  • Unopened and unused, with original seal intact
  • In original packaging and condition
  • Accompanied by proof of purchase (order confirmation or receipt)
  • Not past the expiration date printed on the product

3.3 Non-Returnable Items

The following items are not eligible for return:

  • Products that have been opened or used
  • Products with broken or tampered seals
  • Products damaged due to customer mishandling
  • Products returned after the 30-day return window
  • Products purchased from unauthorized retailers

4. How to Initiate a Return

4.1 Contact Us

To initiate a return, please contact our customer service team:

  1. Email us at notify-us@wlixarunzik.world
  2. Include your order number and reason for return
  3. Wait for our team to respond with return authorization and instructions

Please do not send products back without first obtaining return authorization. Unauthorized returns may not be processed.

4.2 Return Authorization

Once your return request is approved, you will receive:

  • A Return Merchandise Authorization (RMA) number
  • Return shipping address
  • Instructions for packaging and shipping your return

4.3 Shipping Your Return

When returning products:

  • Use the original packaging if possible, or pack items securely
  • Include the RMA number on the outside of the package
  • Include a copy of your order confirmation or receipt inside the package
  • Ship using a trackable shipping method
  • Keep the tracking number for your records

5. Return Shipping Costs

5.1 Standard Returns

For standard returns (customer preference or change of mind), the customer is responsible for return shipping costs. We recommend using a trackable shipping service, as we cannot be held responsible for items lost in transit.

5.2 Defective or Incorrect Products

If you received a defective or incorrect product, we will provide a prepaid return shipping label at no cost to you. Please contact us immediately upon discovering the issue.

6. Refund Process

6.1 Inspection

Upon receiving your returned product, our team will inspect it to verify that it meets our return eligibility requirements. This process typically takes 3-5 business days after we receive the return.

6.2 Refund Approval

If your return is approved, we will process your refund within 5-7 business days. You will receive an email notification when your refund has been processed.

6.3 Refund Method

Refunds will be issued to the original payment method used for the purchase:

  • Credit/Debit Cards: Refunds typically appear on your statement within 5-10 business days, depending on your card issuer
  • PayPal: Refunds are typically processed within 3-5 business days
  • Other Payment Methods: Processing times may vary

6.4 Partial Refunds

In certain situations, only partial refunds may be granted:

  • Products returned after the 30-day window but within 45 days may be eligible for store credit
  • Products showing signs of use or damage may receive a partial refund
  • Original shipping charges are non-refundable unless the return is due to our error

7. Exchanges

We currently do not offer direct exchanges. If you would like a different product, please return your original item for a refund and place a new order.

8. Damaged or Defective Products

8.1 Reporting Issues

If you receive a damaged or defective product, please contact us within 7 days of delivery. When reporting an issue, please include:

  • Your order number
  • Description of the damage or defect
  • Photographs of the product and packaging showing the damage

8.2 Resolution Options

For confirmed damaged or defective products, we will offer:

  • A full refund, including original shipping costs
  • A replacement product shipped at no additional cost

9. Lost or Stolen Packages

If your package is lost or stolen during shipping:

  • Contact us within 14 days of the expected delivery date
  • We will work with the shipping carrier to investigate
  • If the package is confirmed lost, we will ship a replacement or issue a refund

We are not responsible for packages marked as delivered by the carrier. Please ensure your shipping address is correct and secure.

10. Cancellations

10.1 Before Shipment

If you wish to cancel your order before it has shipped, please contact us immediately. If the order has not yet been processed for shipment, we will cancel it and issue a full refund.

10.2 After Shipment

Once an order has shipped, it cannot be cancelled. You may refuse delivery and initiate a return once you receive the package, or return it following our standard return process.

11. Consumer Rights

This Return Policy does not affect your statutory rights. If you are a consumer in the European Union, United Kingdom, or other regions with consumer protection laws, you may have additional rights, including:

  • EU/UK Consumers: Right to withdraw from the purchase within 14 days without giving any reason (cooling-off period)
  • Defective Products: Right to a repair, replacement, or refund for defective products

Please contact us if you have questions about your consumer rights in your jurisdiction.

12. Questions and Support

If you have any questions about our Return Policy or need assistance with a return, please contact our customer service team:

  • Email: notify-us@wlixarunzik.world
  • Address: 244 5th Ave, Suite 200, New York, NY 10001, US

Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM EST. We strive to respond to all inquiries within 24-48 business hours.

13. Policy Updates

We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting on our website. The "Last updated" date at the top of this policy indicates when it was last revised.

We encourage you to review this policy periodically to stay informed about our return practices.